Shipping policy
At Tactile Tots, we take extra care to ensure your orders reach you quickly and safely. Currently, all deliveries are handled directly by our team, so you can be assured of careful handling from our door to yours.
1. Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
2. Delivery Areas & Timelines
- We deliver to all emirates across the UAE.
- Standard delivery usually takes 2–5 business days depending on your location.
- Note: Delivery timelines may vary during peak periods, public holidays, or due to unforeseen circumstances.
3. Delivery Fees
- Free Delivery: We are delighted to offer Free Shipping on every product, with no minimum order value required.
- The price you see is the price you pay—no hidden delivery charges at checkout!
4. Delivery Process
- Our team will contact you to arrange a convenient delivery time.
- Please ensure someone is available to receive the package at the given address.
- If delivery fails due to an incorrect address or unavailability, re-delivery will be rescheduled.
5. Damaged or Missing Items
- Please inspect your order at the time of delivery.
- If you receive a damaged, defective, or incorrect item, please contact us within 48 hours at hello@tactiletots.ae with photos of the product and packaging.
- We will arrange a replacement or refund as per our Return & Refund Policy.
6. Contact Us For any shipping-related queries, please contact: 📧 hello@tactiletots.ae